Whether or not we use it directly, software influences every aspect of our lives: as workers, shoppers, students, patients, citizens, and friends. We all know that influence can be positive. We also know it can be divisive, exclusionary, and discriminatory. But how is this happening when design is more influential than ever? It’s complicated, of course, but design’s influence has increased as we’ve focused more on metrics like conversion and engagement. And as we focus more on doing metric-centered design, it gets harder to stay human-centered: doing things because they are right, because they are inclusive, and because they make lives better. Kim will share some thoughts on how to bring the “human-centered” back to design.